Shopping Info

Payment Methods：Credit Card (Online Payment)

We offer secure online credit card payment through PAYNOW. All transactions are encrypted using SSL 128-bit security and are transmitted directly to the acquiring bank. My Dear strawberries does not store any credit card data. Once the issuing bank approves the payment, you will receive confirmation on our website.

Accepted cards: VISA, MasterCard, JCB (domestic and international)

After clicking “Submit Order”, you will be redirected to the secure payment page. Please enter your card number, expiration date, and security code (CVV). If authorization is successful, you will see a “Thank You for Your Order”message. If not, an error message will appear—please contact your bank for details.

3D Secure Authentication

This security feature is provided by Visa, MasterCard, and JCB to ensure safe online transactions.

• If your bank offers a static password, please register and set it on the issuing bank’s website.

• If your bank uses dynamic password (OTP), you will receive a verification code via SMS during checkout. Please ensure your mobile number registered with the bank is valid.

If payment fails due to 3D Secure verification, it may be due to:

• Incorrect password entry

• System congestion or timeout

• Insufficient credit limit

• Unstable internet connection

We suggest trying again or contacting your issuing bank for assistance.

Bank Transfer

We also accept bank transfers via PAYNOW, which supports various banks. Bank account information will be provided during checkout.Convenience Store Payment (for select products only)

Available for customers who:

• Cannot receive packages at home

• Do not have access to online banking or credit cardsInvoice Information

We offer both two-part and three-part official invoices.

If you require a business tax ID (Uniform Invoice Number), please leave the relevant information and the recipient’s mailing address in the remarks section.

Invoices will be mailed within 10 business days.Privacy Policy

Protecting your personal data is one of our top priorities at My Dear strawberries. Your personal details—such as name, ID, address, and email—are only used for order and delivery purposes.

In accordance with personal data protection laws, we use SSL 128-bit encryption for all transactions and will never share your information with third parties. You can shop with confidence.

In-Store & Online Customer Service Hours:

Online Ordering：Select the desired product > Add to cart > Fill in order details > Sign up / Log in > Choose payment method > Complete order.

If you are not yet a member, you can become one by filling out the order form and entering a preset username and password. You can also sign up using your Facebook account. Once registered, you will become a permanent member.

If you are already a member, simply log in during checkout.

For more customized services, you may also place an order by sending a private message to:

• “My Dear strawberries” Facebook fan page

• “My Dear strawberries” Instagram

Phone Ordering：Please call 02-37652720 during business hours to check in-store product availability.

In-store Ordering：You are welcome to place an order at the My Dear strawberries physical store.

We recommend messaging us via Facebook or Instagram, or calling in advance to make an appointment.

Strawberry bouquet production time will depend on the size and complexity of the design. On-site orders will require a minimum waiting time of 30 minutes.

Order Inquiry：Click “Login” at the top right of the homepage > “My Account” > “Orders” to check your order details.

Modify Order：To modify an order, please contact us during business hours at 02-37652720 or send a private message to:

• “My Dear strawberries” Facebook fan page or Instagram, Requests must be made at least 48 hours before the scheduled delivery time.

Modifications within 48 hours of delivery are not accepted.

Cancel Order:  More than 72 hours before the scheduled delivery time: You may cancel the order and receive 100% store credit (no expiration).

If you prefer a refund, a 5% payment processing fee may be deducted depending on the refund method.

• 72 to 48 hours before the scheduled delivery time: A 30% material handling fee will be charged.

• Less than 48 hours before delivery: Order cancellations are not accepted.Cancel Order

• More than 72 hours before the scheduled delivery time:  You may cancel the order and receive 100% store credit (no expiration).

If you prefer a refund, a 5% payment processing fee may be deducted depending on the refund method.

• 72 to 48 hours before the scheduled delivery time: A 30% material handling fee will be charged.

• Less than 48 hours before delivery: Order cancellations are not accepted.

Product Complaints: If the product is defective or you are dissatisfied with our service, please take photos and contact us within 8 hours of product arrival.

We cannot provide compensation for reports made after this period.

You may contact us via:

• Phone: 02-37652720 / Facebook /Instagram message

• Email: mydearstrawberries@gmail.com

Please include the order name, contact number, and details of the complaint.

Keep the product in its original condition and take photos if possible. We will reply within 24 business hours and provide a resolution.

Privacy Policy

To protect personal privacy and support data protection, My Dear strawberries issues the following statement to explain the purpose, category, scope, and usage of personal data collection, as well as your rights regarding personal data. If you have any questions about this privacy policy or related matters, please feel free to contact My Dear strawberriescustomer service, and we will respond as soon as possible.

Scope of Application

This privacy policy and its statements apply only to the websites owned and operated by My Dear strawberries. Our website may contain links to other websites, including partner platforms and independent vendors. Please refer to the respective privacy policies and data protection statements of those linked or third-party websites.

Purpose and Categories of Personal Data Collection

To provide e-commerce services, after-sales support, fulfill legal or contractual obligations, protect the rights of involved parties, conduct marketing, manage customer relationships, and operate within our business scope, My Dear strawberries may collect your name, contact details (e.g., phone number, email, mailing address), payment-related information, other information that can directly or indirectly identify a user. To enhance service quality, we may also record user IP addresses and activity on our websites (including but not limited to software/hardware used and pages visited). These records are used solely for traffic analysis and behavior research, not linked to any specific individual.

Use of Personal Data The collected personal data, transaction records, and any other future data provided with your consent will be used only internally by My Dear strawberries and for the stated purposes. These may also be used to complete services, fulfill contractual duties, or comply with legal requests from authorities (e.g., courts, the Taiwan Clearing House). My Dear strawberries will safeguard, process, and use the data continuously. Data may be shared with cooperating vendors for transaction completion. Credit card payments must be made by the cardholder, and data may be verified with issuing/acquiring banks. Data may be transmitted, stored, or processed outside of your country, provided it complies with applicable data protection laws.

Data Security My Dear strawberries follows industry-standard technical and procedural safeguards to ensure the security of your personal data.

User Rights You may request to view, copy, correct, or update your personal data at any time. If your data is incorrect or incomplete, this privacy policy does not apply. When the purpose of data collection ends or the retention period expires, you may request the deletion, suspension of use, or processing of your data, unless it is required for legal or business purposes. Due to the EU General Data Protection Regulation (GDPR), users from EU member states will be temporarily unable to access My Dear strawberries services. For any inquiries, please contact our customer service team.

Right to Revise My Dear strawberries reserves the right to modify this privacy policy and related notices at any time. Any updates will be posted on our official website without individual notification. Please check the website regularly for the latest version.