購物說明

付款方式： 線上刷卡

本網站提供線上刷卡，並與PAYNOW立吉付合作線上刷卡服務，您的交易資料全程使用SSL128bits最高等級密，直接將交易資料傳輸至收單銀行，本網站並不會留下您的交易資料，待發卡銀行確認授權後，會回傳付款完成至本網站，您可使用VISA、Master Card、JCB 等國內外信用卡付款。

 當您選擇的付款方式為線上刷卡，在按下「提交訂單」的按鈕後，會跳轉到信用卡資訊的輸入頁面，請將卡號、有效年月、安全碼依指示輸入即可，如授權成功，您會看到「謝謝你的訂單」的畫面，如授權失敗，系統會出現錯誤提示，並要麻煩您與發卡銀行確認原因。

 3D驗證碼：是由Visa、MasterCard、JCB所提供之網路安全認證服務，在您輸入信用卡資訊後，會進入驗證程序，正確輸入驗證碼後，才能完成付款，這是為了維護網路交易安全。

 若您的發卡機構提供固定密碼服務，請於發卡機構的登記註冊網頁，設定一組服務密碼並啟動服務。

若您的發卡機構提供動態密碼服務，這表示您將於消費時透過簡訊方式接收驗證密碼，請確認您於發卡機構留的為有效手機號碼。

 ※ 目前多家發卡機構已加入此服務，建議您可先做查詢。

如您刷卡因驗證碼失敗，可能是驗證碼輸入錯誤，或者因系統忙錄、刷卡等待時間過長、信用卡額度不足、網路連線狀況不穩定等原因，建議您重新進行訂購。如您多次無法成功，請聯絡您的發卡公司詢問。

 匯款：本網站使用PAYNOW立吉付提供匯款服務，支援多種銀行匯款帳號。

超商取貨付款：（僅限部分商品）適合不方便在家收貨或者不方便使用ATM與無信用卡的消費者       

統一發票開立： 本店採用二聯及三聯發票

若需要開設統一編號，請於備註欄補充，並留下發票寄送地址。約10個工作天內送達。

個人資料保護說明： 保護會員的個人隱私是My Dear strawberries極為重要的經營理念，客戶是我們企業經營中最重要的資產之一。我們所能獲得的所有客戶會員資料，包括姓名、身分、地址、E-mail等，皆僅用於記錄客戶個人訂單及配送商品之用途。在個人資料保護法下，我們全程使用SSL128bits最高等級加密，絕不會將您訂購個資洩露給第三者，請消費者安心留下於本店購物所需要的資料。

Payment Methods：Credit Card (Online Payment)

We offer secure online credit card payment through PAYNOW. All transactions are encrypted using SSL 128-bit security and are transmitted directly to the acquiring bank. My Dear strawberries does not store any credit card data. Once the issuing bank approves the payment, you will receive confirmation on our website.

Accepted cards: VISA, MasterCard, JCB (domestic and international)

After clicking “Submit Order”, you will be redirected to the secure payment page. Please enter your card number, expiration date, and security code (CVV). If authorization is successful, you will see a “Thank You for Your Order”message. If not, an error message will appear—please contact your bank for details.

3D Secure Authentication

This security feature is provided by Visa, MasterCard, and JCB to ensure safe online transactions.

• If your bank offers a static password, please register and set it on the issuing bank’s website.

• If your bank uses dynamic password (OTP), you will receive a verification code via SMS during checkout. Please ensure your mobile number registered with the bank is valid.

If payment fails due to 3D Secure verification, it may be due to:

• Incorrect password entry

• System congestion or timeout

• Insufficient credit limit

• Unstable internet connection

We suggest trying again or contacting your issuing bank for assistance.

Bank Transfer

We also accept bank transfers via PAYNOW, which supports various banks. Bank account information will be provided during checkout.Convenience Store Payment (for select products only)

Available for customers who:

• Cannot receive packages at home

• Do not have access to online banking or credit cardsInvoice Information

We offer both two-part and three-part official invoices.

If you require a business tax ID (Uniform Invoice Number), please leave the relevant information and the recipient’s mailing address in the remarks section.

Invoices will be mailed within 10 business days.Privacy Policy

Protecting your personal data is one of our top priorities at My Dear strawberries. Your personal details—such as name, ID, address, and email—are only used for order and delivery purposes.

In accordance with personal data protection laws, we use SSL 128-bit encryption for all transactions and will never share your information with third parties. You can shop with confidence.

• 請於結帳頁面圈選指定到貨日期，全台配送時間可選擇上午13:00前、下午14:00-17:00兩種時段。如有特殊時間需求請用訂單備註、官網「聯絡我們」、私訊「My Dear strawberries FB粉絲專頁」或「My Dear strawberries Instagram」、或來電至門市等管道，將由專人為您服務。
  
• 提醒您，若使用黑貓宅急便服務，運送至偏遠地區時，物流公司可能依配送狀況會有一至兩天的誤差，如需在特定日期送禮，建議您提早下訂。
• 單件花禮限一位收花人簽收，若相同地址、不同簽收者則視為不同訂單。
  
• 每筆交易之運費僅含一次配送費用，懇請確認收件資訊完整、收花地址是否能於選擇時間內簽收花禮，以免造成二次運送（含修改地址）須負擔二次運費。

In-Store & Online Customer Service Hours:

線上訂購

選購欲購買的商品  >  加入購物車  >  填寫訂購資訊  >  加入／登入會員  >  選擇結帳方式  >  完成訂購。

如尚未成為會員，填寫訂購資料並輸入預設定帳號密碼即可加入會員，亦可連結Facebook帳號加入會員；凡加入即成為永久會員。如已成為本網站會員，於結帳時登入會員即可。

 如需更多客製化服務，亦可私訊「My Dear strawberries FB粉絲專頁」或「My Dear strawberries Instagram」 訂購。

電話訂購

請於營業時間內致電 02-37652720  確認店內現貨。

 現場訂購

親臨My Dear strawberries實體店訂購前，建議先私訊「My Dear strawberries FB粉絲專頁」或「My Dear strawberries Instagram」或來電事先預約。

草莓花束製作時間視作品大小及複雜度評估，現場製作至少需等待30分鐘以上。

請注意網路商品、百貨快閃、會員折扣、權益與實體店面可能有所不同。

Online Ordering：Select the desired product > Add to cart > Fill in order details > Sign up / Log in > Choose payment method > Complete order.

If you are not yet a member, you can become one by filling out the order form and entering a preset username and password. You can also sign up using your Facebook account. Once registered, you will become a permanent member.

If you are already a member, simply log in during checkout.

For more customized services, you may also place an order by sending a private message to:

• “My Dear strawberries” Facebook fan page

• “My Dear strawberries” Instagram

Phone Ordering：Please call 02-37652720 during business hours to check in-store product availability.

In-store Ordering：You are welcome to place an order at the My Dear strawberries physical store.

We recommend messaging us via Facebook or Instagram, or calling in advance to make an appointment.

Strawberry bouquet production time will depend on the size and complexity of the design. On-site orders will require a minimum waiting time of 30 minutes.

查詢訂單

首頁右上方點擊登入會員  >  我的帳戶  >  訂單，即可查詢訂單資料。

更改訂單

更改訂單請於到貨時間48小時前之營業時間內電洽 02-37652720 或私訊「My Dear strawberries FB粉絲專頁」、「My Dear strawberries Instagram」，由專人為您服務。

48小時內恕不接受更改。

取消訂單

預定送達時間72小時前取消訂單：可全額留存作為購物金使用（無使用期限）；若選擇退款，部分退款方式可能產生之金流處理費（總金額之5%）需自行負擔。

預定送達時間72小時 – 48小時前取消訂單：酌收總金額30%之耗材損失費用。

預定送達時間前48小時：不得取消訂單。

退費方式

線上刷卡：下單當日於營業時間內（11-19時）聯繫我們，可全額退刷，約5-10個工作天退回款項。

匯款：請提供退款帳戶，並簽核退款同意書後，約5-10個工作天退回款項。

若非瑕疵品不提供退貨服務。

商品申訴

若商品有瑕疵或對服務品質有疑問，請務必於商品送達後8小時內立即拍下照片並回傳，若超過時間告知恕不賠償。

請電洽 02-37652720 或私訊「My Dear strawberriesFB粉絲專頁」、「My Dear strawberries Instagram」，或Email 至 mydearstrawberries@gmail.com，註明訂購人姓名、電話與申訴內容。

請保持商品原狀並盡可能拍照備存，我們將在工作日24小時內回覆，提供補救措施。

Order Inquiry：Click “Login” at the top right of the homepage > “My Account” > “Orders” to check your order details.

Modify Order：To modify an order, please contact us during business hours at 02-37652720 or send a private message to:

• “My Dear strawberries” Facebook fan page or Instagram, Requests must be made at least 48 hours before the scheduled delivery time.

Modifications within 48 hours of delivery are not accepted.

Cancel Order:  More than 72 hours before the scheduled delivery time: You may cancel the order and receive 100% store credit (no expiration).

If you prefer a refund, a 5% payment processing fee may be deducted depending on the refund method.

• 72 to 48 hours before the scheduled delivery time: A 30% material handling fee will be charged.

• Less than 48 hours before delivery: Order cancellations are not accepted.Cancel Order

• More than 72 hours before the scheduled delivery time:  You may cancel the order and receive 100% store credit (no expiration).

If you prefer a refund, a 5% payment processing fee may be deducted depending on the refund method.

• 72 to 48 hours before the scheduled delivery time: A 30% material handling fee will be charged.

• Less than 48 hours before delivery: Order cancellations are not accepted.

Product Complaints: If the product is defective or you are dissatisfied with our service, please take photos and contact us within 8 hours of product arrival.

We cannot provide compensation for reports made after this period.

You may contact us via:

• Phone: 02-37652720 / Facebook /Instagram message

• Email: mydearstrawberries@gmail.com

Please include the order name, contact number, and details of the complaint.

Keep the product in its original condition and take photos if possible. We will reply within 24 business hours and provide a resolution.

隱私權聲明

My Dear strawberries為了維護個人隱私權與支持個人資料保護， My Dear strawberries謹以下列聲明，向您說明 My Dear strawberries蒐集個人資料之目的、類別、利用範圍及方式、以及您所得行使之權利等事項； 如果您對於 My Dear strawberries的隱私權聲明、以下相關告知事項、或與個人資料保護有關之相關事項有任何疑問，可以和 My Dear strawberries客服中心聯絡， My Dear strawberries將儘快回覆說明。

 適用範圍

My Dear strawberries隱私權聲明及其所包含之告知事項，僅適用於 My Dear strawberries所擁有及經營的網站。My Dear strawberries網站內可能包含許多連結、或其他合作夥伴及個別開店店家所提供的商品或服務，關於該等連結網站、合作夥伴網站或個別開店店家之網路店家的隱私權聲明及與個人資料保護有關之告知事項，請參閱各該連結網站、合作夥伴網站或個別開店店家之網路店家。

 個人資料蒐集之目的與類別

My Dear strawberries為了提供電子商務服務、售後服務、履行法定或合約義務、保護當事人及相關利害關係人之權益、行銷、客戶管理與服務、以及經營合於營業登記項目或組織章程所定之業務等目的，依照各服務之性質，有可能會蒐集您的姓名、連絡方式(包括但不限於電話、E-MAIL及地址等)、為完成收款或付款所需之資料、ＩＰ位址、及其他得以直接或間接識別使用者身分之個人資料。 此外，為提升服務品質， My Dear strawberries會依照所提供服務之性質，記錄使用者的IP位址、以及在 My Dear strawberries相關網站瀏覽活動(包括但不限於使用者所使用的軟硬體、所點選的網頁)等資料，而且這些資料僅供作流量分析和網路行為調查，以便於改善 My Dear strawberries相關網站或APP的服務品質，不會和特定個人相連繫。

 個人資料的利用

My Dear strawberries所蒐集的足以識別使用者身分的個人資料、消費與交易資料，或日後經您同意而提供之其他個人資料，都僅供 My Dear strawberries於其內部、依照蒐集之目的進行處理和利用、或為完成提供服務或履行合約義務之必要、或依照相關法令規定或有權主管機關（包括但不限於法院或台灣票據交換所）之命令或要求，否則 My Dear strawberries不會將足以識別使用者身分的個人資料提供給第三人（包括境內及境外）、或移作蒐集目的以外之使用。 My Dear strawberries會持續保管、處理及利用相關資料。在上開蒐集目的範圍內，本商店會將所蒐集的個人資料，提供予合作廠商以協助交易完成或終止。若選擇以信用卡方式支付，僅限信用卡持卡人本人使用，且得就此交易資料向發卡銀行、收單行及持卡人照會並確認是否屬實，於核對無誤後付款程序才算完成。依上開蒐集目的所取得的個人資料，可能會傳送至您的國家或地區以外的地方進行保存或處理，且於符合個人資料保護法的情況下才會將您的資訊傳送至境外。

 資料安全

My Dear strawberries將以合於產業標準之合理技術及程序，維護My Dear strawberries個人資料之安全。

 資料當事人之權利

資料當事人可以請求查詢、閱覽本人的個人資料或要求給予複本。若您的個人資料有變更、或發現您的個人資料不正確，可以向My Dear strawberries要求修改或更正；如您所提供之資料錯誤或缺漏，則不受本隱私權聲明之保護。當蒐集個人資料之目的消失或期限屆滿時，您可要求刪除、停止處理或利用個人資料。但因 My Dear strawberries執行職務或業務所必須者，不在此限。因應歐盟個人資料保護法規（European Union General Data Protection Regulation, GDPR），歐盟國家使用者將暫停使用 My Dear strawberries之各服務。若您有任何詢問，請與 My Dear strawberries客服中心聯絡。 

修訂之權利

My Dear strawberries有權隨時修訂本隱私權聲明及相關告知事項，並得於修訂後公佈在 My Dear strawberries網站，不另行個別通知，您可以隨時在 My Dear strawberries網站上詳閱修訂後的隱私權聲明及相關告知事項。

Privacy Policy

To protect personal privacy and support data protection, My Dear strawberries issues the following statement to explain the purpose, category, scope, and usage of personal data collection, as well as your rights regarding personal data. If you have any questions about this privacy policy or related matters, please feel free to contact My Dear strawberriescustomer service, and we will respond as soon as possible.

Scope of Application

This privacy policy and its statements apply only to the websites owned and operated by My Dear strawberries. Our website may contain links to other websites, including partner platforms and independent vendors. Please refer to the respective privacy policies and data protection statements of those linked or third-party websites.

Purpose and Categories of Personal Data Collection

To provide e-commerce services, after-sales support, fulfill legal or contractual obligations, protect the rights of involved parties, conduct marketing, manage customer relationships, and operate within our business scope, My Dear strawberries may collect your name, contact details (e.g., phone number, email, mailing address), payment-related information, other information that can directly or indirectly identify a user. To enhance service quality, we may also record user IP addresses and activity on our websites (including but not limited to software/hardware used and pages visited). These records are used solely for traffic analysis and behavior research, not linked to any specific individual.

Use of Personal Data The collected personal data, transaction records, and any other future data provided with your consent will be used only internally by My Dear strawberries and for the stated purposes. These may also be used to complete services, fulfill contractual duties, or comply with legal requests from authorities (e.g., courts, the Taiwan Clearing House). My Dear strawberries will safeguard, process, and use the data continuously. Data may be shared with cooperating vendors for transaction completion. Credit card payments must be made by the cardholder, and data may be verified with issuing/acquiring banks. Data may be transmitted, stored, or processed outside of your country, provided it complies with applicable data protection laws.

Data Security My Dear strawberries follows industry-standard technical and procedural safeguards to ensure the security of your personal data.

User Rights You may request to view, copy, correct, or update your personal data at any time. If your data is incorrect or incomplete, this privacy policy does not apply. When the purpose of data collection ends or the retention period expires, you may request the deletion, suspension of use, or processing of your data, unless it is required for legal or business purposes. Due to the EU General Data Protection Regulation (GDPR), users from EU member states will be temporarily unable to access My Dear strawberries services. For any inquiries, please contact our customer service team.

Right to Revise My Dear strawberries reserves the right to modify this privacy policy and related notices at any time. Any updates will be posted on our official website without individual notification. Please check the website regularly for the latest version.